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2013 DDS User Conference A Success

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The 2013 DDS User Conference was very successful thanks to your participation and meaningful discussions with DDS and other customers. The conference provided a great opportunity for us to listen to your thoughts and suggestions for our new product development in dispatch and fleet management.

We look forward to seeing you at the 2014 DDS User Conference!

Customer Champion Program

customer-serviceAs DDS is continuing to improve communication channels with our customers, we have recently introduced the brand new Customer Champion Program. Each customer will have a dedicated customer service representative who will champion all the issues of his or her customers. Champions will be in frequent contact with their customers to proactively address any concerns. Started on October 30, 2013, this Customer Champion Program enables DDS to work with our customers to follow up and resolve problems more effectively and efficiently, and to achieve “Total Customer Satisfaction”.

See You on Sunday, October 27 in Boston

DDS 2013 North America User Conference is hosted on Sunday, October 27th, at Sheraton Boston Hotel. DDS Customer Service and Product Management teams are looking forward to seeing you there.

Get Your Taxi Booking App Today!

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The Mobile Booker enables passengers to easily book a taxi via an IPhone or Android smartphone anytime, anywhere. This solution allow your company to process more bookings, especially during peak hours, and enter them into your dispatch system without the need of a calltaker. Booking apps are fully branded with your company logo and colors. They are easy, convenient, and help build customer loyalty.

Reserve the Date: Oct 27- 2013 DDS User Conference

Reserve the Date: Oct 27- 2013 DDS User Conference

We are pleased to invite you to attend 2013 DDS North America User Conference on Sunday, October 27th, in Boston, MA. Please reserve the date. Additional information including registration, hotel, conference agenda, etc, will be sent to you in the next few weeks.

Stay tuned.

North America’s Leading Taxi Co. Extends Relationship with DDS Wireless Signed Landmark Contract for $2.3 million

DDS (www.digital-dispatch.com), signed an agreement with LA Taxi Co-Operative, Inc. of Los Angeles, California, part of one of the largest taxi co- operatives in the United States in July 2013. Under this agreement, valued at $2.3 million including an extended service agreement, LA Taxi Co-Op is to purchase the complete Pathfinder software package and 855 Vector 9000 wireless mobile computers.

LA Taxi Co-Op and its affiliated companies are pioneers in adopting the most advanced taxi dispatch systems, and introduced many new concepts and technology to the industry dating back to the […]

TaxiBook has made dispatch EASY – Efficient, Affordable, Sophisticated, and made for You!

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Efficient
If you’re looking for an efficient taxi dispatch system that streamlines your operations, TaxiBook is the answer. You won’t need any infrastructure such as computer servers or IT staff because the system runs “in the cloud”. It gives you everything you need without unnecessary complexity, so it’s truly easy to use by dispatchers, drivers, call takers, fleet managers, and office staff.

Affordable
With TaxiBook you pay as you go, and as you grow. The upfront investment is very minimal because there are no computer servers or software licenses to buy. Everything is included; […]

DDS Back Seat Payment Solution is on the Roads of Los Angeles

Back SeatPassengers in Los Angeles can now make the payment conveniently from the back of the cabs when riding on Bell Cabs, one of the largest cab companies in Los Angeles offering convenient, reliable and safe taxi services.

“We are very pleased to deploy the SmartCab Back Seat Solution to Bell Cabs”, said Sorin Popa, DDS Project Manager, “this solution natively integrates the back seat payment with the front seat devices and the dispatch system.”

SmartCab is a customer experience enhancing solution that provides a convenient and secure way for passengers to pay for trips […]

TaxiBook Now Supports BYOD!

TaxiBook Now Supports BYOD!BYOD means Bring Your Own Device. TaxiBook, the industry leading cloud-based wireless dispatching system, now offers full digital dispatching to your smartphone or tablet.

The way it works is very similar to the traditional MDT based system, but instead of mounting a purpose-built device on the dashboard of a taxi, drivers can use a wireless device they may already have. A special “app” is installed on the smartphone or tablet to provide all the features necessary to receive dispatched jobs from the TaxiBook system, update job status, take payments, navigate, send messages, and more.

The app […]

DDS Announces Trinity Transportation Joins PathFinder System

DDS (www.digital-dispatch.com), the market leading provider of taxi dispatch and fleet management solutions today announced Trinity Transportation Group, one of the most innovative ground transportation specialists in the industry, has joined DDS growing list of PathFinder clients.

This allows the company to fine tune its operations and become more effective and efficient in responding to customer requests. With the use of DDS technology, including its 24/7 digital dispatch system, the Trinity Transportation Group provides its customers with instant and continuous service.

“We are excited to make DDS PathFinder available to Trinity Transportation growing taxi […]